For the past ten years, Chase cardholders have had the right to sue the company if they wanted. But after August 8 (tomorrow), the rules are going to change. Instead of joining a class-action suit, the only option for resolution to a dispute will be going through an arbitration process. This action typically favors the corporation, not the consumer.
If you are a Chase customer and want to keep the old agreement, you must send a physical letter by August 8 stating your desire to do so.
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With the exception of the AARP products, this new rule applies to all Chase credit cards and includes a “binding arbitration” agreement. This agreement requires customers to settle disputes through a private, extra-judicial system, which has the consequence of prohibiting customers from joining together in a class-action suit against the company.1 The new agreement states:
“With arbitration, you cannot go to court, have a jury trial or initiate or participate in a class action for your dispute(s) with us. In arbitration, disputes are resolved by an arbitrator, not a judge or jury, and procedures are simpler and more limited than rules applicable in court.”1
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To opt-out of the agreement, cardholders MUST send a physical letter to Chase (you can’t opt-out online) with account numbers of the cards, address, and signature, stating that you “reject this agreement to arbitrate.” (Mail letters to Chase at P.O. Box 15298, Wilmington, DE 19850-5298.)1
While unfortunate, this change is not surprising because this will shield the company from class-action lawsuits.
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A Consumer Financial Protection Bureau study in 2015 of forced arbitration revealed that 15.8% of card issuers contain arbitration clauses. A spokesperson from Chase said about forced arbitration:
“Our experience in Consumer Banking and Auto Finance has been that it’s often faster, easier, and less expensive.”1
There you have it – if you want to keep your right to sue Chase bank, here’s how. Time is of the essence!
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